Refund Policy

This Refund Policy applies to payments made for PitchMind subscriptions and other eligible paid digital services.

1. Nature of the Service

PitchMind sells access to digital football prediction, analytics and platform features.

Subscription payments are payments for access to these services and are not payments for a guaranteed football result.

A prediction that does not occur as predicted does not, by itself, mean that the digital service was not provided.

2. When a Refund May Be Available

A customer may contact PitchMind to request a refund in circumstances including:

• The customer was charged more than once for the same subscription because of a duplicate transaction;
• Payment was successfully completed but the purchased subscription was not activated because of a technical error;
• The customer was charged an incorrect amount;
• An unauthorized transaction is reported and verified in accordance with applicable payment procedures;
• PitchMind is unable to provide a paid service for which the customer was charged; or
• A refund is otherwise required under applicable law.

3. Digital Content Already Accessed

PitchMind subscriptions provide access to digital content and functionality that may become available immediately after successful payment.

Where paid prediction content, Expert Picks, premium markets, Board predictions or other paid features have already been accessed or substantially delivered, a refund may not ordinarily be available solely because the customer later decides they no longer want the subscription, subject to applicable consumer law.

Each eligible request will be reviewed based on the circumstances of the transaction.

4. Prediction Results

Refunds are not provided solely because:

• A football prediction was incorrect;
• An Expert Pick did not occur;
• A correct-score prediction was unsuccessful;
• A combined prediction was unsuccessful;
• A High Risk prediction was unsuccessful;
• A particular odds range was not achieved;
• A player did not score;
• A match was decided differently from PitchMind's estimate; or
• A user incurred a loss after independently using PitchMind information on a third-party betting platform.

PitchMind provides predictive information and analytical services, not guaranteed sporting outcomes.

5. Duplicate or Incorrect Payments

If you believe you were charged more than once or charged an incorrect amount, please contact PitchMind support with the relevant transaction information.

Once verified, an eligible duplicate or incorrect payment will be refunded through the appropriate payment channel.

6. Subscription Activation Problems

If payment is successfully completed but your Pro or Premium subscription is not activated, please contact customer support.

We will first attempt to correct the account or activation issue.

Where PitchMind cannot provide the paid service and the transaction is eligible for refund, the payment may be refunded through the original or otherwise appropriate payment method.

7. Cancellation

Where recurring subscriptions are offered, cancellation prevents applicable future renewals.

Unless otherwise required by law or stated during purchase, cancellation does not automatically generate a refund for a subscription period that has already begun and been made available to the customer.

Customers retain access for the applicable paid period where the product's subscription rules provide for continued access after cancellation.

8. How to Request a Refund

To request a refund, contact:

PitchMind Support
Email: Support@pitchmind.live

Please provide:

• The email address associated with your PitchMind account;
• Transaction reference where available;
• Date and amount of payment; and
• A short explanation of the issue.

Do not send complete debit or credit card details to PitchMind support.

You can also use the Contact us form.

9. Review of Requests

PitchMind will review refund requests within a reasonable period.

Approval of a refund may depend on verification of the payment, subscription status, service delivery and the circumstances of the request.

Approved refunds will be processed through an appropriate payment channel. The time required for funds to appear may depend on the payment provider and customer's financial institution.

10. Statutory Rights

Nothing in this Refund Policy is intended to remove consumer rights that cannot legally be excluded under applicable law.

11. Contact

For questions about payments, subscriptions or refunds:

PitchMind
Website: https://pitchmind.live
Email: Support@pitchmind.live