Privacy Policy

This Privacy Policy explains how PitchMind collects, uses, stores and protects personal information when you use our website, accounts, subscriptions and football prediction services.

1. Information We Collect

Depending on how you use PitchMind, we may collect:

Account Information

Information such as your name, email address, account identifier and authentication information.

Subscription and Transaction Information

We may maintain records relating to your subscription plan, payment status, transaction reference, amount, currency and subscription dates.

Payment-card information submitted during checkout is processed by our payment provider. PitchMind does not directly store your complete card details.

Usage Information

We may collect information about how you interact with PitchMind, including pages and features used, prediction features accessed, subscription usage and technical information associated with your session.

Device and Technical Information

This may include IP address, browser type, device type, operating system and other information reasonably necessary for security, fraud prevention, analytics and operation of the Service.

Communications

If you contact customer support, we may retain your messages and information reasonably necessary to respond to your request.

2. How We Use Information

We may use personal information to:

• Create and maintain customer accounts;
• Authenticate users;
• Provide football prediction and analytical services;
• Activate and manage Pro and Premium subscriptions;
• Confirm and reconcile payments;
• Provide appropriate subscription features and limits;
• Process eligible refund requests;
• Provide customer support;
• Send service and account communications;
• Protect PitchMind against fraud, abuse and unauthorized access;
• Diagnose technical problems;
• Improve our products and services;
• Comply with applicable legal obligations; and
• Enforce our Terms of Use.

3. Payment Processing

PitchMind uses third-party payment service providers, including Paystack, to process applicable payments.

When you make a payment, information required to process the transaction may be provided directly to the payment provider.

PitchMind may receive transaction information such as payment status, transaction reference, amount and other information necessary to activate your subscription and maintain transaction records.

The payment provider's processing of your payment information is also governed by its applicable privacy terms.

4. Legal Basis and Consent

Where applicable law requires a legal basis for processing personal information, PitchMind processes information as reasonably necessary to:

• Provide services requested by the customer;
• Perform our contractual obligations;
• Meet legal requirements;
• Protect legitimate business and security interests; or
• Act with the customer's consent where consent is required.

5. How We Share Information

PitchMind does not sell customers' personal information.

We may share information with service providers where reasonably necessary to operate PitchMind, including providers supporting:

• Payment processing;
• Website and cloud infrastructure;
• Authentication;
• Database services;
• Email communications;
• Analytics;
• Security and fraud prevention; and
• Customer support.

These providers receive information only as reasonably necessary for the relevant service.

We may also disclose information where required by law, lawful regulatory requests, court orders or where reasonably necessary to protect PitchMind, our users or others from fraud or security threats.

6. Cookies and Similar Technologies

PitchMind may use cookies, local storage and similar technologies to maintain sessions, remember preferences, improve functionality, measure platform performance and protect user accounts.

Where required, users will be provided with appropriate choices concerning non-essential cookies.

7. Data Security

PitchMind uses reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure or destruction.

No internet-based system can guarantee absolute security, and users are responsible for protecting their account credentials.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain legitimate business and transaction records, resolve disputes, prevent fraud and satisfy applicable legal obligations.

Information that is no longer reasonably required will be deleted, anonymized or otherwise handled in accordance with applicable requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to request:

• Access to certain personal information;
• Correction of inaccurate information;
• Deletion where applicable;
• Restriction or objection to certain processing; and
• Other rights provided by applicable data-protection law.

Requests may be submitted using our contact information below or via the Contact us form.

We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

PitchMind is not intended for children who are not legally permitted to use the Service under applicable law.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

11. International Service Providers

Some service providers used to operate PitchMind may process information in countries different from the country in which you reside.

Where required, we take reasonable steps to ensure that applicable protections are maintained.

12. Changes to This Privacy Policy

We may update this Privacy Policy as PitchMind develops or applicable requirements change.

The current version and its effective date will be published on this page.

13. Contact Us

Questions or requests concerning this Privacy Policy or your personal information may be directed to:

PitchMind
Website: https://pitchmind.live
Email: Support@pitchmind.live